Closure of CaseTrust Accredited Spa Businesses


The following CaseTrust Accredited Spa Businesses had ceased operations:


1. Green Apple Spa @Siglap

2. Gatinnie Expression Beauty Centre

3. 5 Senses Spa Studio

4. Healthcare Spa

5. Elitespas International Pte Ltd 


While we continue to work with the businesses to assist their affected customers, consumers who have insured their unconsumed prepayments may contact AVA Insurance at the following, to check on your claim pay-out status:


AVA Officer: Mr Daniel Khoo

Hotline: 6535 1828

Email: claims_brokers@ava-ins.com 


As for consumers who are uninsured or should you require any assistance, please approach our CASE Consumers Relation Department for assistance at the following:


Hotline: 6100 0315 (Mondays to Fridays, 9am to 5pm)

Website: https://www.case.org.sg/complaint_onlinecomplaint.aspx 


Meanwhile, we are also aware that some consumers were informed by Gatinnie Expression Beauty Centre that their package balance has been transferred to another business entity, “True Harmony Expression", which is not accredited by CaseTrust. CASE does not recognise such a transfer, and insured consumers with unconsumed prepayments would be entitled to claim for their pay-out from AVA Insurance.