UPDATES

Accreditation

09 Jan 2019

Consumer’s Rating Survey for CaseTrust-RCMA and Renovation Schemes

As part of our ongoing efforts to create more consumer awareness on our CaseTrust-RCMA and Renovation Accreditation Schemes, CaseTrust has developed an online Consumer’s Rating Survey, to gather feedback from the customers of our Accredited Businesses.

Accreditation

12 Mar 2019

Important Advisory on Office Closure

Dear Sir/Madam, Our office will be closed on Wednesday, 14 March 2019 (Thursday), as our team is away for a Strategic Planning Exercise. We will be back in operation on 15 March 2019 (Friday). Our sincere apologies for any inconvenience caused.

Accreditation

25 Oct 2018

Important Advisory on payments made to CASE

The Consumers Association of Singapore (CASE) will cease accepting cash payments, with effect from Thursday, 1 November 2018.

Accreditation

12 Oct 2018

Important Advisory on the use of Business Consultants for your CaseTrust Application

Please be advised that CASE does not have any appointed or recommended list of Business Consultants.

Accreditation

28 May 2018

Company Alert - Hut68 Pte Ltd (Traditional Javanese Massage Hut)

Accreditation

26 Feb 2018

IMPORTANT REMINDER: Circular to all CaseTrust Accredited Spa and Wellness Businesses on Compliance with CaseTrust Criteria

Accreditation

03 Aug 2017

All CaseTrust Accredited Businesses - Advisory on sanctions for breach of CaseTrust's Requirements

Accreditation

03 Aug 2017

Renovation & Motoring Businesses - Advisory on sanctions for breach of CaseTrust's requirements

Accreditation

03 Aug 2017

Spa and Wellness Businesses - Advisory on sanctions for breach of CaseTrust's requirements

Accreditation

23 Feb 2017

Important Circular to all CaseTrust Accredited Spa and Wellness Businesses: Compliance with CaseTrust Criteria

Accreditation

11 Jan 2017

Important Circular to All Accredited Spa & Wellness Businesses

We refer to the Notice by the Spa and Wellness Association Singapore (SWAS) titled 'Important Notice - CaseTrust Accredition [sic] with SWAS Registry of Complimentary [sic] Therapists'

Accreditation

20 Sep 2016

New Initiatives and Resources to Help Organisations Protect Personal Data

Adopting good personal data protection practices is a business imperative that yields a competitive advantage. Organisations that design their operations around data protection policies can instil accountability in their business processes, bringing their business excellence to the next level.....

Accreditation

25 Feb 2016

CASE and HACOS collaborate to develop joint accreditation scheme for the Hair & Cosmetology industry

Accreditation

15 Jan 2016

Launch of SWAS Registry of Complementary Therapists (SRCT)

The Spa & Wellness Association of Singapore has developed a SWAS Registry of Complementary Therapists (SRCT) to raise service standards and improve customer satisfaction of the Spa & Wellness Industry. Consumers may now verify the professional qualifications of the therapists / service provider through the online portal to enjoy better Beauty, Nail, Massage, Spa, Fitness and other Wellness related treatments. All CaseTrust Accredited businesses are encouraged to register your Therapists and Wellness Practitioners on the SRCT.

Accreditation

23 Dec 2015

Reminder: Early Bird Discount for CaseTrust-RCMA Joint Accreditation scheme for Renovation Businesses

Reminder on Early Bird Discount

Accreditation

04 Dec 2015

Businesses under CaseTrust-RCMA Joint Accreditation scheme for Renovation Businesses

Updated Details

Accreditation

02 Dec 2015

Mystery Shopping Audit for all accredited Spa & Wellness businesses in 2016

In 2016, mystery shopping audit will be conducted on all accredited Spa & Wellness businesses.

Accreditation

11 Nov 2015

CASE and SSTA collaborate to develop a joint accreditation scheme for the school bus industry

Accreditation

22 Oct 2015

Launch of CaseTrust-SJA accreditation scheme for the Jewellery industry

The Consumers Association Of Singapore (CASE) and the Singapore Jewellers Association (SJA) are please to announce the launch of the CaseTrust-SJA Accreditation Scheme for Jewellery Business....

Accreditation

11 May 2015

TRUST Programme powered by EZ Link

TRUST is a value-adding protection programme that safeguards consumers’ purchases into services and products. With TRUST, you are assured of a refund for the un-utilised amount in your prepaid package should the merchant ceases operations. http://thetrustcard.com.sg/

Accreditation

27 Feb 2015

CASE and SJA collaborate to develop a joint accreditation scheme for the Jewellery industry

Accreditation

11 Aug 2014

CASE and RCMA collaborate to develop a joint accreditation scheme for the renovation industry

Over the next few months, CaseTrust will be developing a joint accreditation scheme with the Singapore Renovation Contractors and Material Suppliers Association (RCMA) for the Renovation Industry. Consumers can look forward to greater assurance and protection.

Accreditation

28 May 2014

Additional criterion for CaseTrust - NATAS Accredited Travel agencies

CaseTrust Would like to inform you that an additional criterion has been added to our requirement for good business practices - A12. My business should be a Trade Specific Agent for Travel Insurance and would offer sale appropriate travel insurance protection plan to our customers...

Accreditation

22 Oct 2013

Mediation Fee Waiver

CaseTrust is pleased to inform you that we will waive off the CASE mediation fee for all CaseTrust accredited businesses.

Accreditation

26 Sep 2013

Compliance of the Spa Protection Scheme for accredited Spa & Wellness businesses

CaseTrust would like to remind all Spa & Wellness accredited businesses that collect prepayment to ensure that all its pre-paying customers are ...

Accreditation

26 Sep 2013

Incorrect usage of the CaseTrust Logo for accredited Spa & Wellness businesses

CaseTrust would like to remind all Spa & Wellness accredited businesses that accreditation for main and subsequent outlets are separate, even ....