HAIR & COSMETOLOGY

CASETRUST-HACOS ACCREDITATION SCHEME FOR HAIR & COSMETOLOGY BUSINESSES

 

The Consumers Association of Singapore (CASE) and the Hair & Cosmetology Association Singapore (HACOS) had jointly developed a voluntary CaseTrust - HACOS accreditation scheme for the Hair & Cosmetology industry.  

 

HACOS had approached CASE on their own initiative to develop a Joint Accreditation Scheme so as to assist its members in uplifting their professionalism and to improve the image of the industry; taking consumer protection and fair trading one step further. CASE supports HACOS’ efforts to promote fair and ethical conduct among its members.

 

After several closures of businesses causing a major shaking of consumers’ confidence in this industry, it is evidence that this industry requires protection of prepayment of consumers. Therefore, safeguarding prepayment protection is an essential component of this scheme.  

 

CaseTrust-HACOS joint accreditation scheme will bring improvement to the Hair & Cosmetology industry, which will definitely benefit both the consumers and the businesses.

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CONSUMER'S FRIENDLY PRACTICE FROM AN ACCREDITATED HAIR & COSMETOLOGY BUSINESSES

  
 

5 WORKING DAYS COOLING-OFF PERIOD

 

Consumers enjoy a cooling-off period of at least 5 working days to seek a full refund of the balance of prepayments made if they do not wish to proceed with the services offered. The 5-day cooling-off period offers recourse for consumers who have been pressured into signing up.  

 
 
 

PREPAYMENT PROTECTION

  

Consumers who made prepayment can be assured that the value of their un-utilized balance is protected, with documentation and real-time verification of their coverage provided.  

 
 
 

NO SELLING POLICY DURING SERVICE

 

Consumers patronising can be assured of relaxing and stress-free treatment because of a 'No-Selling' policy during service.

 

 
 

SKIN ALLERGY TESTING

 

Skin allergy testing is conducted to prevent any adverse allergic reaction. 

 
 
 

CLEAR FEE POLICIES

 

Businesses have clearly articulated and documented policies on service charges, refund and termination. These details are fully disclosed for consumers to make an informed decision. 

 

 

 
 

INTERESTED TO BE A CASETRUST-HACOS ACCREDITED HAIR & COSMETOLOGY BUSINESS?

 

Applicants would need to be a Hair & Cosmetology Association Singapore (HACOS) member to be eligible to apply for the CaseTrust-HACOS Joint Accreditation Scheme. For more details on the CaseTrust-HACOS Joint Accreditation Scheme, please refer to the Application Form and Information Kit available here.