JEWELLERY

 

 
The Consumers Association of Singapore (CASE) and the Singapore Jewellers Association (SJA) have developed an accreditation scheme for the jewellery businesses. Building upon CaseTrust requirements which promote fair-trading and good business practices, the CaseTrust-SJA Accreditation Scheme has incorporated new criteria unique to the jewellery industry to raise the professionalism of jewellery industry.
 
Building upon CaseTrust requirements which promote fair-trading and good business practices, CaseTrust – SJA Accreditation Scheme for Jewellery Businesses has been developed with specific criteria tailored for the Jewellery industry, and to assist SJA members in uplifting their professionalism and business image. With their invaluable trade expertise and experiences, CaseTrust was able to identify best practices in their business in which to add value to their customers and benefit the industry as a whole..
Being CaseTrust-certified, it would mean that these agencies have passed stringent assessment which includes good sales and after-sales service, business integrity and well-trained sales staff.

CONSUMER'S FRIENDLY PRACTICE FROM AN ACCREDITED JEWELLERY BUSINESS

Under CaseTrust – SJA Accreditation Scheme, the businesses are audited under a set of stringent and comprehensive criteria, covering the aspects of proper store policies, ethical advertising and proper dispute resolution procedures, staff capabilities as well as training. 

 

The CaseTrust-SJA accreditation for jewellery businesses has been developed with specific criteria tailored for the jewellery industry, and to assist SJA members in uplifting their professionalism and business image. With their invaluable trade expertise and experiences, CaseTrust was able to identify best practices in their business in which to add value to their customers and benefit the industry as a whole.
 

  

Some of the unique points for this scheme (applicable for 916 and 999 gold)

 

  • iconGold jewellery is certified by any certification body accredited by the Singapore Accreditation Council (SAC) or SAC Mutual Recognition Arrangement partners. 

     

    iconPolicy to weigh the gold jewellery without any price tag and/or label if requested by the customer after confirmation of sales. In the event that the tag/label was permanently attached and cannot be removed, the weight of a similar tag/label would be taken in the presence of the customer and deducted from the item’s total weight.

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    iconPolicy of not charging for gold loss due to vaporisation during manufacturing process and/or customary levy by craftsmen in the process of manufacturing.
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    icon Details such as retail gold price with labour charges, nett gold weight and gold fineness are shown in the receipt.
     

 

 

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INTERESTED TO BE A CASETRUST-SJA ACCREDITED JEWELLERY BUSINESS?

 

Interested applicant must be a SJA member in order to apply for this accreditation scheme. You may visit SJA’s website for more information here
If you are a SJA member, the Info Kit and application form for jewellery businesses is available here

 

 

LAST UPDATE: 01 SEP 2015