CASETRUST GOLD

CASETRUST GOLD

 

CaseTrust Gold is the premier tier of the CaseTrust Accreditation Scheme. Recipients of the CaseTrust Gold award are businesses with the added edge that distinguishes them as industry leaders. CaseTrust Gold recognises business excellence and superior customer service.

To consumers, CaseTrust Gold represents a promise of the highest possible standards in service quality. The award recognises dynamism and innovation, the desire of businesses to keep pace with changing consumer demands & needs, inspiring the level of consumer confidence that is worthy of being talked about.

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Currently, the following companies are awarded CaseTrust Gold

 

Brother International Singapore Pte Ltd Courts (Singapore) Pte Ltd

DP Credit Bureau Pte Ltd
NTUC Fairprice Co-operative Ltd

Richard Hung Jewellers
Commercial Investigations LLP

Stereo Electronics Pte Ltd

 

THE CRITERIA FOR CASETRUST GOLD ASSESSMENT

 

SUMMARY OF CASETRUST CRITERIA:

 
 

AREAS OF ASSESSMENT

 

DIMENSIONS

GOLD

BASIC

 
 

1. Policies

Human Resources
Service Quality

Goods and Services
Terms and Conditions of Sales
Pricing and Payment
Security

 
 

2. Communication

External Communication
Internal Communication

External Communication
Advertising and Promotion

 
 

3. Practices & Systems

Human Resources
Goods and Services
Pricing
Support Systems
Market/Customer Analysis
Tangibles

Retailing
Feedback Management
Goods and Services
Security

 
 

4. Personnel

Performance
Knowledge
Service Quality
Appearance (for store-based only)

Performance
Feedback Knowledge

 
 

5. Achievements

Customer recognition
Industry recognition

Not Required by Basic Scheme

 
 
 
 
 

INTERESTED TO BE THE PRESTIGIOUS CASETRUST ACCREDITED GOLD BUSINESS?

 

Please contact CaseTrust at 6461 1800 or email casetrust@case.org.sg for the Info Kit.