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| CASE IN THE NEWS
Friday, March 05, 2010
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What is CaseTrust?
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What does CaseTrust Mean to YOU, the Consumer? |
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As a consumer, when you walk into a CaseTrust shop, you can shop to your heart’s content, assured that what you see is what you get. Even if there are problems later, you can resolve it with confidence because when something unfortunate happens, the company is committed to resolving the dispute in a timely and fair manner.
In the event that the dispute is unresolved, consumers can always approach CASE for help. Our Consumer Relations Officers will be able to advise them of their rights and assist them to resolve the matter with the company concerned. If necessary, our officers can further arrange for a mediation session between the consumer and the company. The session will be conducted by trained mediators who will assist both parties in arriving at a win-win solution. Sounds good?
As consumers, you can help this scenario come true! Ask your favourite shops to be CaseTrusted! It is a tangible commitment they can make to you, as their customers.
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What CaseTrust Means to YOU, the Business |
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Being CaseTrusted reinforces your business commitment to your customers. This recognition further instills consumer confidence in your company’s products and services, resulting in increased consumer loyalty and repeated patronage for your business.
We are also aiming to prepare you for the Fair Trading legislation, ensuring that your businesses will not unwittingly violate the law. The rigorous accreditation process that all businesses undergo to qualify for the scheme also enables your business to be well adapted to meet the needs and demands of international consumers. |
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What benefits can my business get being CaseTrusted? |
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Greater Exposure. CaseTrusted companies are publicised on CASE website, featured in our annual reports and consumer magazines from time to time.
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Gain immediate recognition by consumers as a company they can trust.
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Ride onto free publicity programmes by CASE. We plan to work with relevant referral service providers to recommend CaseTrusted companies to all their database of customers.
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Educational programmes such as seminars on the Consumer Protection (Fair Trading) Act.
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Availability of CASE Mediation facilities to resolve disputes at a low cost.
To know more about the benefits, please click here.
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Join well-known companies like Cold Storage, Popular Book Company Pte Ltd and Brother International who are members of CaseTrust. |
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Who are our Strategic Partners? |
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CaseTrust is a collaborative project between CASE, Building & Construction Authority (BCA), Economic Development Board (EDB), National Association of Travel Agents of Singapore (NATAS), Singapore Retailers Association (SRA), SPRING Singapore, Singapore Tourism Board (STB) and Infocomm Development Authority of Singapore (IDA) whose synergy would represent the desire that this scheme will help propel businesses to a level of excellence that will be internationally recognised.
CaseTrust is also supported by the Ministry of Manpower (MOM) and Economic Development Board (EDB), for the accreditation of employment agencies and private education organisations respectively.
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Categories of Accreditation |
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Types of Accreditation |
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- CaseTrust Storefront Accreditation
- Storefront (General)
- Education
- Employment Agencies
- Renovation
- Travel Business
- CaseTrust-TrustSg Webfront Accreditation
To know more about CaseTrust Accreditation and to obtain the Infokit, please click here
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How to contact CaseTrust? |
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CaseTrust Department
C/o Consumers Association of Singapore
170 Ghim Moh Road #05-01
Ulu Pandan Community Building
Singapore 279621
Tel: 6461 1800
Fax: 6463 7048
Email: casetrust@case.org.sg
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